BROADBAND SERVICES
Our clients have found that the demand for entertainment and information services is intense and highly competitive. Broadband telecommunications companies have been finding it more and more difficult to keep up with this ever-increasing demand. The need for ever-increasing coverage is a challenge for even the biggest players in the broadband telecommunications industry. Cable Line is relied upon by some of the biggest names in the industry such as Comcast, Adelphia, Cablevision and Charter Communications to name a few. We have been working hand in hand with cable television and broadband providers to install and maintain the systems that provide cable television, digital services, high-speed Internet access and telephony to the homes of millions of satisfied customers in the US. In 2002 Cable Line connected over 62,000 households and businesses.

 


Are you a Broadband Service Provider challenged with ever increasing coverage needs?

Cable Line has full time technicians in the field everyday, working directly with our client’s customers, whom we deal with as if they are our own. Our interaction with clients is second to none due to our ongoing reinforcement training in the areas of communications and behavioral management. Besides initial contact from the customer to the broadband provider, Cable Line acts as the first personal contact on behalf of our clients. A Cable Line Director is assigned to specific regional cost centers under which he/she is directly responsible for establishing structure in order to map out the project, deliver the service and maintain customer contact and satisfaction. Each Director establishes personal relationships with our client’s area VPs or those responsible for overseeing particular areas. Their relationship with your customers is nothing less than “hands on” daily interaction. Misunderstandings, customer concerns or simply general questions are handled immediately.

 

Does your Cable Installation Service provider guarantee maximum project management efficiency?

Unfortunately many smaller or newer players in the broadband installation field do not invest in structuring management in such a way to ensure that backend problems and expenses do not arise. Quite often, although they may be low bidders initially, they fail on the back end due to short sightedness, inability to foresee problem areas and most importantly they fail to implement strategies and tightening measures (effective management) to reduce or eliminate the negative ramifications of the identified problems

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Do your current or future installation service needs require a Turn Key solution?